Frequently Asked Questions


Consultants are professionals that provide expert advice in their field of expertise. They provide solutions to address the clients problem.

Coaches on the other hand do not provide any solution or advice to their clients. A coach believes that the client is creative and resourceful, and are in the best position to derive the solution for themselves. Through a process of listening and questioning, the coach helps to create self-awareness and discovery, and empowers the client to achieve his goals.

To learn the difference between coaching, training, mentoring and counselling, please visit our coaching site.

In recent years, the “Coach” title have increasingly been used as a marketing buzzword. This has created a lot of confusion in the industry as to what a “Coach” role should be. More organisations are becoming aware about this issue, and they are now hiring coaches that have the necessary qualifications and credentials. As such, it will become important in the coming years to have the appropriate qualifications as a coach.

Today, coaching is not a regulated industry in any country. However, there are a few global organisations that regulates the ethical and professional standards for the coaching profession. The largest and most recognised coaching organisation is the International Coach Federation (ICF), which is headquartered in the USA. ICF have over 30,000 members located in over 140 countries. Founded in 1995, ICF seeks to advance the art, science and practice of professional coaching.

To maintain the professional standard of a certified coach, ICF recommend all potential coaches to attend a coach-specific training that are approved by ICF. Upon completion of a minimum of 60 hours of coach-specific training, potential coaches will need to clock in additional coaching hours, prior to taking an online assessment administered by ICF Global. ICF has different levels of credential qualifications (see What are the different levels of ICF credentialing? below).

There are no pre-requisites required. As long as you have the interest and passion to coach others, you are most welcomed to join the program.

Absolutely yes! The certificate is your endorsement to start coaching.

Our coaching program is not targeted at any specific industry of coaching. Our program provides the foundation of coaching. Upon completion of the program, you can coach in any areas that you feel most comfortable with or have the most passion in. We have graduates from all walks of life!

Getting a coaching certification is not limited for professional coaches only. As more organisations become more aware about the value of coaching, they are building their own team of internal coaches besides hiring external coaches. When you are a certified coach, you not only build competency trust with your peers, you will also be able to coach at a much deeper level that will benefit your coachees.

Many of our participants who are leaders in their organisation have gone on to be great leader/manager coach empowering their team to greater performance. Concurrently, they also realised when they coach others , they develop themselves in the process. In other words, “When we grow others, We grow ourselves”, that’s the benefit of coaching.

Our training are face-to-face interactive learning environment. While we do understand the benefits of online learning, we believe that coaching skills are best learnt through experiential learning, not just with the facilitators but also through the interaction with your peer learners. Our minds are conditioned by our past experiences, values and beliefs, which shapes our perception and interpretation of situations and knowledge that we acquire. It’s only through the face-to-face interaction with the facilitators and peer learners that we realise there are many views behind what we thought it might be.

We understand how adult learn. We have designed and refined our program over the years with the right level of activities, games, facilitated learning, group discussion, coaching practicum that will bring the best learning value to our participants.

Moreover, our facilitators have over twenty five years of leadership experience, holding senior regional management positions in large MNCs and organisations. Having led and coached regional teams, the facilitators are able to understand participants challenges and share their experience. See what some of our past graduates have to say.

To acquire the first level of ICF ACC credential, participants would need to do the following:-

  • Complete a minimum of 60 hours of coach-specific training (could be through ACSTH or CCE portfolio path)
  • Complete 10 hours of mentor coaching
  • Clocked 100 coaching hours (75 hours must be paid-coaching, 25 hours can be pro-bono coaching) – no time limit
  • Performance evaluation (one audio recording and written transcript of a coaching session to be uploaded with your application)
  • Apply to ICF Global upon meeting the above requirements
  • Complete an online Coach Knowledge Assessment, administered by ICF Global
  • Receive ICF ACC credential upon successful completion

More details are found at ICF website on Credentialing.  Please refer to the ACC ACSTH or Portfolio path.

There are 3 levels of credentialing under ICF. Broadly, the requirements are:-

  • Associate Certified Coach (ACC) – 60 hours of coach-specific training & 100 coaching hours
  • Professional Certified Coach (PCC) – 125 hours of coach-specific training & 500 coaching hours
  • Master Certified Coach (MCC) – 200 hours of coach-specific training & 2,500 coaching hours

Please refer to ICF Global website for other requirements.

For purposes of credentialing, mentor coaching means an applicant being coached on their coaching skills rather than coaching on practice building, life balance, or other topics unrelated to the development of an applicant’s coaching skill. The participant must be coached for a minimum of 10 hours over a minimum of 3 months by a qualified Mentor Coach. Applicants may have more than one qualified Mentor Coach. The Mentor Coach needs to hold an ICF ACC, PCC or MCC credential.

With an ICF Credential, coaches demonstrate not only knowledge and skill, but also a commitment to high professional standards and a strong code of ethics. Organisations around the world are increasingly more aware about coaching, and are looking for credentialed coaches.

According to the 2012 ICF Global Coaching Study, credentialed coaches reported a higher-than-average income worldwide compared to non-credentialed-coaches. In the 2010 ICF Global Consumer Awareness Study, 84 percent of adult consumers who had experienced a coaching relationship reported that it was important for coaches to hold a credential.

To apply for ICF PCC credential, you will need the following requirements:-

  • Completion of a minimum of 125 coach-specific training hours.
  • A minimum of 500 hours (450 paid) of coaching experience with at least 25 clients following the start of your coach-specific training. At least 50 of these hours must occur within the 18 months prior to submitting the application for the credential.
  • Completion of the Coach Knowledge Assessment (CKA).

More information are available at ICF PCC Credentialing website.

WSQ Training

The Enhanced Training Support (ETS) provides enhanced funding to enable SMEs to send their local employees (Singapore Citizen or Permanent Resident) for training. SkillsFuture Singapore (SSG) works with industry associations to identify courses which are suitable for employees of SME companies. Certifiable courses which are the Workforce Skills Qualification (WSQ) type of program are highly subsidized.

The definition of SME as defined by Enterprise Singapore (ESG) are:

  • registered or incorporated in Singapore with at least 30% local shareholding AND
  • must not hire more than 200 employees (at group level) OR
    post an annual sales turnover (at group level) of not more than S$100 million

The ETS program also supports absentee payroll funding when employees are away from their work attending training on top of the training grant. The goal is to encourage employers to invest in employee development.

More details are available at our WSQ Training Grant for SME website.

WTS encourages employers to sponsor their lower wage employees for training to upgrade their skills and improve business performance.  Employers can benefit from 95% course fee subsidy and absentee payroll funding when they sign up their employees for any course approved for WTS funding including WSQ courses and programmes offered by ITE and Polytechnics.  

Employees will qualify if they meet all the following criteria:

  • Be a Singapore Citizen; AND
  • Aged 35 years and above (13 years and above for Persons With Disabilities); AND
  • Earn a monthly income of not more than $2,000

More details are available at our SME Training Grant website.

The Singapore Workforce Skills Qualifications (WSQ) is a national credential system that trains, develops, assesses and certifies skills and competencies for the workforce.  The WSQ funded programmes are funded and quality-assured by SkillsFuture Singapore, which awards the WSQ certifications.

Currently, the courses that are WSQ funded includes:

More courses are coming along the way.  Stay tune…

The Workfare Training Support, WTS encourages individuals to attend training to upgrade their work skills and improve their employability.  Eligible individuals may receive up to 95% course subsidy and other training allowance.  

To qualify, individuals must meet the following criteria:

  • Be a Singapore Citizen; and
  • Aged 35 years and above (13 years and above for Persons With Disabilities); and
  • Earn an average gross monthly income of not more than $2,000 for the months worked.

Please inform us at if you have a WTS notification letter at the time of course registration.  We would require a copy of your WTS notification letter to support your training claim.

For more information about the Workfare Training Support scheme, please refer to SSG website.

Yes.  All participants must meet the following requirements to be eligible for the training grant.

  • Participant must be Singapore Citizen or Permanent Resident aged 21 years and above
  • Participant must attain minimum 75% attendance for both classroom and eLearning module
  • Participant must be assessed to be “Competent” in all assessments.

The assessments may be in the form of written assignment and role play.  

Yes.  Self-sponsored participants can use their SkillsFuture Credit to pay for the net amount after the training subsidy.  The SkillsFuture Credit can only be used for WSQ funded courses at this time.  

Employer-sponsored participants are not allowed to use the SkillsFuture Credit.

Instructions on how to make payment using the SkillsFuture Credit will be provided in the invoice.

As this is a WSQ approved training, all participants who are assessed competent for the training will receive a Statement of Attainment (SOA) e-Certificate from SkillsFuture Singapore.

The e-Certs will be available for download in the account of the participants within two weeks of course completion.

If the course is an approved ICF Continuing Coach Education (CCE) program, participants will also receive an e-Cert from the training provider.  

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